Brooks did an excellent job of keeping me informed and getting the job done right!Josh Randle kept us informed and gave us great advice.
BMW of Southpoint has excel in providing service to our cars. The service advisor always goes above and beyond to keep us informed and helping us manage the service.This time around, my car’s windshield needed replacement. The mandated service from the insurance provider was more interested in servicing the insurance company than the car or me.I drove over last minute to visit Jason (Jason Gliden) my service advisor. He took the repair and made like it was for his own car. At the end – a new BMW windshield, cameras aligned – and little effort from me with the ...
It’s nice when you arrive the service representative knows your name and what you need. It totally makes the process quick and smooth. Anthony is one of there best service advisors. He greets me by name and takes complete control. He asked for my key and my credentials to quickly expedite my appointment and 5 minutes later I was in my loaner car on my way. I was so happy to see that everyone was professional and wore the masks. And the loaner was sanitized and clean ready to go. If you need service ask for Anthony Scott
Great service as always. I especially like the video of the technician working on my vehicle. This was my first experience with that. Very informative. Anthony Scott was my service advisor and kept me posted every step of the way.
It was a great experience, and Nate the advisor was awesome with impeccable character. He listened, took his time, and delivered the best customer service I had ever experienced.
Excellent service! Friendly and professional staff!
Fast and efficient visit with the service department! Really liked the video sent showing the under carriage of my car. Appreciate the proactive actions of the service department making my appointment. COVID precautions taken seriously and as an infection control nurse, I noticed every detail! Well done!
Anthony Scott is my service advisor and he always does a great job of getting me scheduled and informed.
Very attentive to my needs and found a solution to my problem. Adviser also kept me updated throughout the process.
Excellent service as usual. Nate was professional and pleasant to work with
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