Customer Testimonials
Brought my 230i for a state inspection and also attended the Gen M Tour. The best!
Jessica and Malcolm are always helpful. Summer has been a help in the past when I have had an issue. Plan ahead for your appointments, they are a popular dealership so their lead time for service reflects this.
Jessica McCaffrey shall be your advisor of choice. She’s always helpful to address all you need with your BMW service needs
Getting an appointment was easy and the service was fast! Kenneth was a huge help!
Great working to Kenneth Burton, he kept me informed during my complete BMW 330e service.
Working with Frank was a great experience he was very knowledgeable and helpful. He made a stressful situation stress free. I highly recommend Frank and bmw service department at south point
Cole did an amazing job with my service! Great communication, quick timing, and overall a wonderful experience working with him!
My wife and I are fortunate enough to have Kenneth Burton as a service advisor! He’s been exceptionally helpful.
My 2013 x5 had to be towed in when it overheated. Cole helped me understand what happened and made the repair process painless. Great experience with this advisor and dealership
Jessica is always very helpful and loves her job it’s very evident. Convenient location and we enjoy their waiting area when we go.
"A massive thank you to Nate Gibson and General Manager Curtis Aldershof at BMW of Southpoint. Nate acted as my Service Advisor and was an absolute professional from start to finish. He worked tirelessly to secure coverage on my cooling system repairs and ensured the work came with a 2-year warranty. Both Curtis and Nate made the entire process incredibly smooth, stayed in constant communication, and were genuinely friendly throughout. Between Nate’s dedication and Curtis’s personal involvement, this was hands-down the best service experience I’ve ever had."
Great buying experience at BMW of Southport, all thanks to our sales rep Leo. If you’re looking to buy a new or used BMW in the Durham area, go to Hendricks and ask for Leo!
Service was fast, communication was great, and the complimentary wash after my service was a nice touch.
Kenneth Butron and BMW of Southpoint provided outstanding service to my 2025 X3 M50. The communication with me while my car was being worked on was especially helpful for me in determining when the vehicle was ready for pick up. Thank you BMW of Southpoint for your outstanding service!
I worked with Kenneth in the service department a few times and he is very helpful and keeps you included in every step of the process.
I brought my car in for a recall issue. Kenneth Butron was wonderful! He made everything so easy for me!!
My husband and I purchased a vehicle from BMW of Southpoint dealership today. It was the best experience we’ve ever had with the purchase of a new car. This great experience was all because of Samuel Shalhoub. Samuel was very patient with us as we took our time picking out the vehicle we wanted. Samuel was also knowledgeable about the whereabouts of the cars, looking them up and how we could get the car we wanted. Sam showed us the best side of customer service. You’re definitely an asset to BMW of Southpoint and we really appreciate the ... Read More DealerRater - Apr 15, 2026
I bought my new BMW X1 from the great guys at Hendrick BMW Northlake in Charlotte, with Omar K. my supersalesman. I live in Chapel Hill, though, so for car care I'll be using BMW of Southpoint (another Hendrick outfit). My first experience there was with Tim and then Carmelo Sinegal, from the Genius crew, who helped me get familiar with my SUV. Both fellows were incredibly friendly and helpful, with lots of knowledge and patience! I spent quite a lot of time with Carmelo in particular, reviewing what Tim had showed me and learning new aspects of the ... Read More DealerRater - Feb 16, 2026
Thank you for ur service department they took care of me and made the process fast and simple.
A Model Vehicle Purchase Experience at Southpoint BMW that all should strive to emulate.
My wife and I recently concluded the purchase of her new 2026 BMW X5 M60i at Southpoint BMW, and the process was so exceptionally professional and pleasant that it merits formal recognition. The dealership itself presents a sophisticated and welcoming atmosphere, fostering an environment of professionalism and customer comfort. While the collective effort of the team was impressive, the specific contributions of several individuals warrant particular commendation.
General Manager, Curtis Aldershof
This culture of excellence is clearly cultivated from the highest level by General Manager Curtis ... Read More DealerRater - Jan 11, 2026
Wanted to share our recent positive experience with James Estes and our new auto purchase. Can’t say enough great things about James and the BMW of Southpoint team regarding the entire buying process from start to finish. If you’re looking for someone who has great knowledge of the brand and models including technology, highly recommend James who combines this with excellent communication before, during, and after the sale. I am not one who normally does reviews but this warranted the positive comments listed above.
Cars are nice people are nice free coffee is a plus. Sam from the sales department helped me with my purchase. It was really nice. He made the process easy, and it felt like I’ve known him for years. No hard sells, a lot of product knowledge and made it very easy for me and my wife. I would recommend asking for Sam when you go. I could not ask for more. In a world of entitlement, it was a pleasure to work with him.
My wife and I have done business with several dealerships in the Hendrick auto family. We have done business with Hendrick Toyota of Cary, Hendrick Chevrolet of Cary, Hendrick Lexus of Charlotte, and Hendrick Mercedes in Durham. We may have found Hendrick BMW of Southpoint sooner, but I’m not sure BMW will allow dealerships to put a family name on their sign. I didn’t know Hendrick had a dealership in Durham.
After going a couple of days of asking for information and phone calls, trade in information from the Charlotte dealership, I picked up the phone a d ... Read More DealerRater - Oct 30, 2025
I appreciate this Hendricks group dealership for support after the sale. I bought a used 2022 X5 in 2023 and have counted on the dealership from top to bottom for advice and support on maintaining the vehicle and dealing with various questions. I have been able to speak with anyone at the dealership from the techs and reps in the service department up to the dealership manager quickly and easily. Even when there has been a misunderstanding, a quick conversation usually gets it resolved to my satisfaction. I'd like to especially call out the support of Alex Kuszajewski in the service ... Read More DealerRater - Oct 30, 2025
Scummy business practice. Please read below.
I do not write negative reviews, check my review history. This particular experience left a bad enough impression I felt compelled to write one.
I test drove a vehicle yesterday that I was interested in. Appraised my trade-in vehicle and got final numbers. Informed the dealership I had one other appointment immediately after this appointment down the street and was likely to make a decision that day. The sales rep informed me that a sales associate at the dealership was interested in purchasing the vehicle and I could put a $1000 deposit on the vehicle. ... Read More DealerRater - Oct 30, 2025
I had an excellent experience working with Joshua Winstone. From the moment I arrived, he showed fantastic customer service skills—greeting me warmly, answering all my questions with patience, and making me and my daughter feel comfortable throughout the process.
What stood out the most was their kindness and honesty. Joshua took the time to explain everything clearly, without pressure, and made sure I understood all my options. It truly felt like they cared more about helping me find the right car than just making a sale. This car was(is) for my 15+ years-old daughter. Her first car also. Which ... Read More DealerRater - Sep 30, 2025
I’ve been really impressed with the service team at BMW of Southpoint. From the moment I arrived, I was welcomed right away and treated with genuine care. The advisors took the time to explain everything my car needed in clear terms, kept me in the loop while it was being worked on, and had the job done right on schedule. The lounge area was spotless and comfortable, which made the wait easy. It’s not often you find this level of professionalism and attention to detail, and that’s why I’ll continue bringing my BMW here for all ... Read More DealerRater - Sep 25, 2025
I had an excellent experience purchasing a Tesla from this dealership recently. Chance Sanford, the dealer I worked with, was very friendly, personable, down to earth, knowledgeable, and straight forward. He was very honest and never tried to avoid or side-step the hard questions. This was the first time I’ve ever felt relaxed during a car buying experience. I was very impressed and will consider buying more vehicles from this dealership in the future.
Robert in service is fantastic. My wife inadvertently scheduled a drop off appt instead of a waiting appt, and he took care of me anyway. We chatted about cars and BMW EVs, and now I think I need to buy one! I'm used to Kia service - BMW is light years better. They sent a video of the service as well which is brilliant.
An exceptional experience each and every time I’ve purchased or serviced my vehicles here.
I have driven BMWs for over 40 years and always had good service until recently. My car diagnosis was that my motor needed to be replaced. The service personnel gave me an outrageous cost, $27k to replace it and I felt like this was to push me into buying a new car. He offered to buy my 2014 328i GT for $500-$1000. This was a slack in the face to me. I told him if I bought a new car it would not be from Hendricks. Otherwise I have had good service in the past.
BMW Southpoint is professional, efficient and communicate well. We were recently there fur a service and out service tech was Robert Rivera We would recommend this dealership.
Nate went above and beyond in everything he did before during and after my car was serviced.. Thanks Nate and he is a reason to use the Souuthpoint dealership
I gave the dealership a five star rating because my Service Advisor, Malcolm Fields, was awesome.
Jeff C. in the service department at BMW Southpoint was truly a pleasure to work with. From the moment we arrived, he was professional, courteous, and really paid attention to every detail. He took the time to explain everything clearly, kept us updated throughout the process, and made sure we understood what was going on with our vehicle. What stood out most was how honest and trustworthy he was — you can tell he genuinely cares about his customers and wants to do right by them. It's not always easy to find someone like that in the auto service world. ... Read More DealerRater - Jul 21, 2025
Always terrific customer service at this dealership. Staff is professional, knowledgeable, and service-oriented. Really appreciate the vehicle inspection videos they share. Even offer complimentary vacuum and wash sometimes!!
Appt time was not met, car was not charged after service, and it took 18 minutes for my car to be delivered.
We purchased a used 330i at BMW of Southpoint and are extremely pleased with the service and care provided by Curtis, Shawn, Kevin and Stacie. Despite a very tricky situation around the financing of the car, thanks to Stacie from the finance office, we were able to get it squared away in a fair and professional matter. Thanks to the team at BMW of Southpoint for the great experience! 5 Stars well deserved! ⭐️⭐️⭐️⭐️⭐️
Fast, thorough, and efficient work on my 2021 X3 M40i ! Needed that railing recall, new windshield wiper blades and an oil change (to keep that 6-cyl purring). Love that these good folks demonstrate that they care about the cars as much as I do--even if they are not brand new. The explanations of the mechanics / technical items are clear and complete. Best of all, they don't assume that a more mature female doesn't want to hear the real details of any automotive issues. Bring it on, as they say! I have driven a BMW since 1992 (starting with my ... Read More DealerRater - Mar 14, 2025
Good work completed in a timely manner. Service advisor was attentive and timely as well.
Bright my X3 in for brake service. Staff was friendly, informative, and thorough. Alex K ensured I was in the loop with my options with a perfect balance of professionalism and warmth.
I've never had a bad experience at this dealership, unlike some others I could name.
Buyer Beware! BMW Southpoint will post inaccurate prices and descriptions. After we agreed upon an out the door price and I sent a deposit, they then called to say the price was inaccurate and that someone made a mistake in the price. As you can see from the photos (on facebook and google reviews), someone also posted in the description "PRICED TO MOVE" This 328d xDrive is priced $3200 below J.D. Power Retail.
I do realize people make mistakes but this they acted like I was the one who had made the mistake and I should accept that ... Read More DealerRater - Jan 29, 2025
Good service, great people, took care of my sister's car and gave exceptional service
Great Service. My only suggestion is when something like a tire needs to be ordered and no loaners are available it is probably best to suggest the customer take their vehicle and return when the tire arrives. I was out almost 4 days without my car if I had not come back on day 3 and picked it up. My service person Jeffrey Clark was awesome though and courteous and helped me feel better about the situation and he contacted me promptly to let me know when the tire had arrived and got me in and out the next day while I ... Read More DealerRater - Jan 21, 2025
BMW Southpoint always goes the extra mile for me to help keep my beloved X-6 running like a top! Malcom Fields is attentive and dedicated to superb customer service. He either knows the answer to my technical questions or gets the right answer quickly. That is so important to me! The service is always done well and when promised. I have had 32+ years of BMW ownership in PA, NJ, and now NC (for a total of 7 BMW dealerships). Southpoint BMW is, by far the best dealership I have ever experienced. Curtis Aldershof, the GM, runs a great organization. Wouldn't ... Read More DealerRater - Dec 3, 2024
Laura Elam (Reception) and Jessica McCaffrey (Service) were unfailingly courteous, helpful, and professional. Well done!
Dear BMW Southpoint
I wanted to take a moment to express my sincere gratitude for the exceptional service I received during my recent visit to BMW Southpoint for my vehicle's maintenance.
From the moment I arrived, I was impressed by the professionalism and friendliness of your team. They took the time to thoroughly assess my vehicle and explain the recommended services in a clear and transparent manner. Their expertise and willingness to answer all my questions made me feel valued and informed throughout the process.
I truly appreciated the promptness with which my vehicle was serviced. It’s often ... Read More DealerRater - Oct 7, 2024
Awesome service. Curtis and Kevin were excellent in taking care of me. I could not be more happy and satisfied. Excellent.
All of the staff at the dealership were friendly, helpful, and professional. Jose helped me find and purchase the car I wanted and was great throughout the whole process. He answered all of my many, many questions. I will definitely purchase here again when I am ready to upgrade.
Robert was incredible! Before, during and after the sale! Can’t say enough good things about everyone at this dealership. Definitely recommend!
Every time I bring my X3 in for service Anthony is always very polite, honest, and helpful. I feel confident that I am always receiving amazing service every time I am at BMW of Southpoint.
Had a great experience at this dealership. Jonathan hooked me up with a new 3 series. Easy process and great experience!
After dealing with some other poor dealership service centers, Malcolm Fields and techs did a phenomenal job taking care of me and my vehicle. Having to have work done is never fun, but they made it easy, transparent and clear. Patricia runs an awesome shop, and their service is top-notch for ANY repair center, especially as dealership repair centers go. They went out of their way to make me feel special and took care of the issues. Highly recommended.
I bought my X3 cpo at your dealership,Southpoint BMW. this is my first service, the service advisor was courteous and friendly. Got my vehicle in promptly and the service was completed in a timely manor. Very good job, thank you.
Excellent dealership. Very good experience buying our car there. Jhon was extraordinary. Even though we stayed passed closing time they were still very nice to us.
BUYER BEWARE!! COMPLETE ENGINE FAILURE ON A BRAND NEW 2024’ x6. PURCHASED FROM THIS DEALERSHIP. TAKE YOUR MONEY ELSEWHERE. They will not stand behind their product!!
While I acknowledge the intricacies involved in the automotive industry, the absence of forthrightness from both BMW North America and Southpoint BMW is deeply troubling.
The expectation for me to accept the vehicle back without a clear explanation or a pathway for a full refund or replacement only deepens the frustration. It appears there is a concerted effort to persuade me to embrace ownership of a vehicle in need of major repair, a scenario that ... Read More DealerRater - Jan 25, 2024
Thank you Malcolm Fields, April and the entire Southpoint BMW team. I appreciate you. Always helpful with routine service of my vehicle and made my day pleasant y providing pickup service. Thank you for the inspection video provided and also the courtesy car wash.
Working with Kenneth Butron and his team was an absolute pleasure! They have provided excellent service today!
I had a great service representative for this visit, which enhanced my service experience considerably.
This is my purchase dealership and the nearest to my home and chosen for these reasons. I brought in my BMW for the first warranted service and am completely satisfied so I will be establishing my relationship with this particular service department. Additionally, all members were friendly and accommodating and presented well.
Very efficient with maintenance services. Comfortable wait areas. Easy to schedule the appointment. Helpful staff.
JR Hunter is an awesome salesman. He was very attentive and responsive throughout our buying process. BMW of Southpoint was amazing as well. We drove from Charleston, SC and we would make the trip again when purchasing another car due to the outstanding customer service we received.
A satisfied customer! They did a great job taking care of my car. Thank you BMW team!
Prompt attentive service, and service adviser was very knowledgeable. Complete maintenance schedule was reviewed accurately. Great lounge for customers!
Amazing and wonderful services done my BMW Southpoint. Will definitely make this My home. Amanda is an amazing employee took very good care of me and my vechile
We moved from another dealership after a bad experience and the folks at BMW of Southpoint could not have done a better job. They were nothing but helpful and we ended up buying two new vehicles this past year.
I had the opportunity to work with the service department and the service manager, Patricia Fradenburg, during a recent service visit and can't speak highly enough about the experience. The process was smooth and I was handled with respect from the beginning until the car was completed. I'll happily continue to do business with Southpoint.
We had a great experience during a recent purchase of a 3 series wagon from Southpoint, and can't say enough positive about the organization. From the beginning to the post-sales, it was flawless. I would happily do business again.
The best dealership when it comes to sales and service. I have obviously dealt more with the service side and I am extremely happy with the quality of service I have received. It is obvious that the culture of this organization is one of building long term relationships. This can only be achieved by having your clients trust you and providing your clients with a high level of service. BMW of Southpoint has achieved both of these for me. I want to give a shout out to Patricia, Jenn and Alex of service and Ed H., Frank L. of sales ... Read More DealerRater - Oct 20, 2023
Best customer care of any type of business I have ever patronized, across all categories of personnel.
Well all I can say is their service department and advisor Jessica are just wonderful. Extremely attentive to my needs and car always comes out with everything done and extremely clean. Looked like it was new. I have both my BMW’s serviced there and couldn’t be happier with Jessica and the service I receive. Thanks so much. Dave
Friendly and helpful staff. Helped me find ways to save on services. Work was done quickly
I am ALL ABOUT SETTING UP appointments online. So what I know: I absolutely chose to wait bc I'm thinking a service due light Lena's an oil change. At that point of making apt they send you emails and texts every 6 hours. Guess what !! I don't read them bc I know what I set up and don't need a reminder .apparently my request for a wait apt was changed to drop off apt. So I'm all set right?? No, they send even more texts and emails with minutia I assume. When I come in fully ... Read More DealerRater - Oct 16, 2023
fantastic service very helpful would recommend in highest terms jessica was absolute top shelf and gear to deal with
I am absolutely blown away by our purchase experience! This is THE BEST dealership I have ever purchased from for many, many reasons! I first made contact with Brittany in internet sales but was admittedly shopping around and worked a deal at another dealer, only to result in the car being sold during the process. I then called BMW of Southpoint, was referred to Curtis, the finance manager, and he was able/willing to work a deal over the phone with me, get me where I wanted to be, and did all of this with the utmost professionalism, patience, and ... Read More DealerRater - Oct 10, 2023
Great service, great team, everything on time. Really happy to be a customer of BMW of Southpoint , Highly recommend.
Jessica McCaffery provided outstanding customer care, very responsive. The service team did the work quickly.
Nate Gibson is the best there is! He should be promoted to manager or much more!
Personnel very professional. Work is optimum. Wait time is minimal, and if not constant updated information is provided to client.
Kudos to Malcolm Field for his patience and time in assisting me with a car warranty issue. His help was much appreciated!
Excellent service Prompt Adviser excellent & a superb communicator would recommend dealer based on service I received
BMW Southpoint is a great place to get your service done! Jessica McCaffrey made my service appointment so easy. She was even able to get my car back to me same day even though it was booked for an overnight stay! Thank you, Jessica!
Always a pleasure being here with a great team of people that really care about each other and doing right by clients.
They were very helpful and very efficient fred faucette was a wonderful adviser and technician Nicholas Lee did tidy and clean work
I had a great experience at BMW of Southpoint. I came to get tires. My technician, isaac, was very knowledgeable and provided a video of him explaining my tires and the tread. Great service!
Fred Faucette was very informative when we had questions about the used car we purchasing last month.
There was an original problem with a service request but the dealer took great pains to go above & beyond correcting the situation. Not many dealers of any make or model would have pleased me more with their response as did BMW of Southpoint. Thanks Jen!
We are very happy with our new BMW X5. The sales process at Southpoint BMW was smooth, seamless, and professional. In full transparency we did experience some bumps in the road immediately post-sales with accessory installations. This was primarily due to non-professional behavior on the part of one person in the process. There was a strong effort by the Southpoint team all the way up to general manager to recover from this unexpected behavior, and I feel confident that we will receive the top notch service we would expect going forward. It's always nice when things go perfectly, but ... Read More DealerRater - Sep 19, 2023
Very nice dealership and our sales man Jeffery Snow was wonderful to work with and had a wonderful experience buying a used Nissan kicks!
Excellent service. Very courteous and knowledgeable staff. Fully trustable. Kudos to Anthony, at the Service Desk, for a job well done. Keep up the great work that you are doing at the BMW of South Point dealer, Service Department.
I give BMW Southpoint a 5 star rating. My sales advisor was Shahab Sheibani. He made the car buying process a seamless! I have purchased 2 cars with him over the past few years and he has been exceptional each time. If you're in the market for a BMW, ask for Shahab. He treats his clients first class! ~Stephanie
I took my X7 for a scheduled maintenance at the Southpoint BMW. It was really quick and easy from scheduling and booking the loaner, thanks to April Vanhook, to getting the car serviced and tire changed, thanks to Collins Pendleton. Every step of the way, everyone was efficient, professional and courteous, providing updates so that I didn’t have to wonder. This dealer definitely lives up to the BMW quality, delivering a premium vehicles and service.
Always have been excellent in service. They have taken care of my cars very well and they also are very knowledgeable!
The minute I brought my car in I was greeted by my service advisor, Malcolm Fields, who addressed me by my name. Impressive because I hadn’t seen Malcolm for several months. There was some confusion as to what service my car needed due to my car’s computer system’s alerts. Malcolm explained possible issues and their solutions. Within the hour it was diagnosed that my car needed the front brake pads replaced and, if so, the parts would have to be ordered and wouldn’t be delivered until the following day. A video of the service inspection was ... Read More DealerRater - Sep 7, 2023
Excellent dealership and service department. Kenneth Butron was very kind in servicing my 2023 X7 and even provided a loaner for the day. Service was completed on time and the car runs great!
I had recently moved to the RTP area my BMW was in much needed repair for a blower motor for some cold A/C flow (especially during this HOT summer) and a new set of tires. The team at BMW of Southpoint were efficient, effective, and friendly. My advisor, Jessica M, was very helpful and informative. She even aided getting my 528 in sooner than originally scheduled. Hats off to the whole team at Southpoint. Highly recommend them for your maintenance experience.
Genius Southpoint BMW technicians / diagnosticians are worth their weight in gold, IMO. Brought in my mature X-5 for: (1) check engine light and (2) a previously baffling undercarriage rattle. I am so grateful that the technician was able to find the well-hidden cause of the rattle and fix it. It took a lot of knowledge and perseverance to do so. My X-5 has a lot of hard (NJ) miles on it so I wanted to be sure there wasn't a really bad problem lurking (thankfully there wasn't). Anyway, I am delighted in the service and recommend Southpoint BMW highly to ... Read More DealerRater - Sep 1, 2023
Fantastic service as usual. Efficient and got the work done in a professional manner. Excellent!
Jessica was my advisor. I’ve come here for years and they are always pleasant. Could use a quiet area for people working, there’s a kids room but the table is too short to sit comfortably. Took good care of my M3 and showed me upcoming items that need attention that I was unaware of. Thank you for helping me get the care safe again!